Pak Watan Dried Fruits Ltd Refund Policy

1. General Policy:

We at Pak Watan Dried Fruits Ltd are committed to providing our customers with the highest quality dry fruits and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward and fair refund policy to ensure your peace of mind.

2. Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

  • The product must be purchased directly from Pak Watan Dried Fruits Ltd.
  • The request for a refund must be made within 14 days from the date of purchase.
  • The product must be in its original condition and packaging, unopened and unused.

3. Perishable Nature of Dry Fruits:

Dry fruits are natural products and can be perishable, especially if exposed to moisture or extreme temperatures. Due to their sensitive nature, we cannot accept returns or issue refunds for dry fruits once they have been opened, unless there is a proven quality issue with the product.

4. Valid Reasons for Refund:

Refunds may be issued under the following circumstances:

  • Quality Issues: If you receive a product with noticeable quality defects or if the product does not meet the standard of freshness and taste expected from our store, you are eligible for a full refund or replacement.

  • Incorrect or Incomplete Order: In the event that you receive an incorrect product or if any item is missing from your order, we will issue a full refund or resend the missing item(s) promptly.

  • Order Cancellation: If you change your mind and wish to cancel your order before it has been dispatched, a full refund will be processed.

5. Refund Process:

To request a refund, please follow these steps:

  • Contact our customer support team at sales@pakwatandriedfruits.com and provide your order details and the reason for the refund request.

  • If the refund request is approved, you will be provided with instructions on how to return the product.

  • Pack the product securely in its original packaging and return it to the address provided by our customer support team.

  • Once we receive the returned product and verify its condition, a refund will be issued to your original payment method within 5 business days.

6. Non-Refundable Items:

Certain items are non-refundable for hygiene and safety reasons, such as products that have been opened or used, or items that are not in their original condition.

7. Shipping Costs:

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

8. Customer Satisfaction:

Your satisfaction is of utmost importance to us. If you have any concerns or queries regarding our refund policy or the products, please do not hesitate to contact our customer support team, and we will be more than happy to assist you.

Note:

This refund policy is subject to change without prior notice. It is advisable to review the policy periodically for any updates. Last update: 25 July 2023.